Handle external order edits
Last updated
Last updated
Sometimes you may notice a warning on the app's "Orders" or "Serialize items" pages indicating that the order contains more tracked than total items. The issue may be caused by item(s) being removed, e.g. via Shopify's "Edit order" or "Return items" pages or other apps.
When a portion of items is removed from the order's line, the app doesn't "know" which exact items were removed. Therefore, it still keeps the removed items. Shopify does not support product serialization.
On the "Serialize items" page, remove the unwanted item(s). Click/tap the "Edit items", then "Remove" and "Done".
Once you're happy with the changes, please save by clicking/tapping the "Update order" button.
Alternatively, you can delete via the Admin Order page's . Simply select the item(s) to remove and save.